Contact Us
We’d love to hear from you.
Whether you have a question about sizing, styling, your order, returns, or simply need help choosing the perfect pair of boots, our team is here to help.
You can check your order status in your account here.
At Melbelle, we believe shopping should feel personal and inspiring — so we’re always happy to assist.
Customer Care
For all enquiries, please email us at:
We aim to respond within 1–2 business days Monday to Friday.
Order Support
If you’re contacting us about an order, please include:
- Your full name
- Order number
- Email used at checkout
- Brief description of your enquiry
This helps us assist you as quickly as possible.
Returns & Exchanges
Need to arrange a return or exchange? Please visit our Returns Policy page for full details and instructions.
Collaborations & Press
For partnerships, influencer collaborations, wholesale opportunities or press enquiries:
Stay Connected
Follow along for new arrivals, styling inspiration, western fashion edits and festival-ready looks.
Instagram: @melbelle.co.uk
TikTok: @melbelle.co.uk
Our Hours
Customer care hours:
Monday – Friday
9:00am – 5:00pm (UK time)
Closed weekends and UK bank holidays.
Office address:
Melbelle
Moneypiece Close
Haverhill
Suffolk
CB9 9NP
Thank you for shopping with Melbelle — we’re so glad you’re here.