OPERATIONS AND CUSTOMER SERVICE ASSISTANT (PART TIME)

Location: Haverhill, Suffolk | Part Time

Hours: 20 hours/week (8.30am - 12.30pm, Monday - Friday)

THE ROLE:

We're looking for a motivated and organised Operations and Customer Service Assistant to join our team. You'll be responsible for processing incoming shipments, picking and packing customer orders, handling returns, stock control, responding to customer enquiries and maintaining our high level of customer service. You'll make sure that products are correctly stored and dispatched in a timely and efficient manner, and that customer satisfaction remains consistently high.

WHAT YOU'LL DO:

INCOMING SHIPMENTS:
 • Maintain records on the status of incoming shipments from suppliers.
• Receive incoming shipments, update records and verify accuracy of contents.
• Label products, store and organise stock in appropriate locations.

ORDER PROCESSING:
• Process orders and update stock levels electronically.
• Pick and pack orders.
• Label orders and book shipments for dispatch.

STOCK CONTROL:
• Keep an accurate record of stock levels with regular stock counts.

RETURNS PROCESSING:
• Process order returns and exchanges.
• Provide updates to the customers on the status of their return.
• Adjust stock levels accordingly.

CUSTOMER SERVICE:
• Replying to customer enquiries through email and social media

OTHER RESPONSIBILITIES:
• Perform regular checks on the volume of packaging materials and office stationery, notifying management when supplies need to be replenished.
• Maintain organisation and cleanliness of the warehouse.
• Occasional assistance at shows and festivals that will include weekends with overnight stays.

WHAT YOU BRING:

• The ability to learn quickly and act on instructions.
• Confident with basic spreadsheets and order/inventory systems (Shopify experience a bonus).
• A good standard of spoken and written English and maths.
• Organisation - you enjoy being organised and extremely detail-oriented.
• The ability to work well independently and as part of a small team.
• Able to work effectively under pressure.
• Comfortable with physical work - on your feet, lifting and moving stock. Able to lift a minimum of 12kg without assistance.
• A sharp eye for detail and genuine pride in getting things right.
• Flexibility: for joining us occasionally at festivals and shows, including some weekends away

Previous experience preferred but not essential.

HOURS:

• 20 hours per week, part-time.
• Monday - Friday, 8.30am - 12.30pm.
• Occasional overtime for events (shows and festivals)

If you are a motivated and organised, detail-oriented individual who is passionate about ensuring customer satisfaction, then we'd love you to apply for this exciting opportunity!

Please email across your CV and cover letter with full contact details to hello@melbelle.co.uk